Overview

Our refund and returns policy lasts 30 days after delivery. If 30 days have passed since your purchase was delivered at destination, we can’t offer you a full refund or exchange.

To be eligible for a refund, your goods must be contaminated and/or damaged as of the time you received it. It must also be in the original packaging.

We also do not accept products that have expired or damaged due to your storage/wharehouse sanitary conditions.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Refunds

Once your return/refund request is received and studied, we will send you an email to notify you that we have received your complain and request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and credited automatically to your bank within a certain amount of days or goods reshipped immediately to your destination.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again and contact insurance company for shipments.

Then remain in contact with us, it may take some time before monetary refund is official by insurance if requested but reshipments are usually done immediately but may take a longer time frame for special packaging purchase orders.

Next contact your bank. There is often some processing time before a refund is posted.

Sale Items

Only regular priced goods may get a monetary refunded if requested. Discounted goods can only be reshipped to your destination and cannot be refunded monetarily via insurance.

Exchanges

We only replace goods if they are defective or damaged during transport to final port or agreed destination. If you need to replace purchase for any of these reasons, send us an email at {sales@brazilfrostyfoods.com} with verifiable pictures on arrival date.

Shipping Returns

To return your product, you should mail your product to: {Rua Jorge, Tzachel, No. 475, Fazenda-Itajai, Cep 88301-600 – Santa Catarina – SP, BR}.

You will not be responsible for any payments for your shipments. If you receive a refund from insurance, the cost of shipping will be deducted from your refund.

Depending on port of destination, the duration goods may take for your shipment to reach you may vary due to weather and natural causes the case with as any other shipment.